Bookings
Cancellation Policy
Last updated: July 2026
Amendments and cancellations
We understand plans can change. Our policy is designed to be clear and fair for both guests and the local makers, hosts and specialist operators we work with.
More than 48 hours
Up to 48 hours prior to departure
Bookings can be amended or cancelled with no penalty. We will refund any deposit or payment in full, or happily apply it as a credit toward a future journey.
Less than 48 hours
Less than 48 hours prior to departure
Booking changes or cancellations will incur a fee of 100% of the service booked. This reflects the private, carefully reserved nature of the experiences we curate.
Weather
If we need to postpone a tour due to weather, we'll be in touch by 9am on the day with an alternative option.
Departure time
Departure time is defined as the scheduled start of the booked service — whether a private transfer, wine experience, coastal journey or bespoke itinerary. If you are running late or need to amend your plans, please contact us as soon as possible and we will do our best to accommodate you within the constraints of the day.
Questions?
If you would like to discuss a booking, please contact us directly at info@wovenexperiences.nz or +64 29 228 9089.